Pila88 takes your privacy very seriously. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Quick Summary: pila88 collects your data only for clearly stated purposes, stores it with high-grade encryption, and does not sell it to any third party for commercial purposes. Your privacy is a fundamental right that we fully respect.
This Privacy Policy is published by pila88 and applies to all users who access or use the pila88 platform via the official website, Android and iOS mobile apps, or any digital channel associated with the pila88 brand.
We are committed to protecting the privacy of every member in line with sound data protection principles. All personal information you share with us is treated with the highest level of confidentiality and security.
By registering or using pila88 services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
This Privacy Policy is written in Bahasa Melayu. In the event of any inconsistency between other language versions (if any) and this Bahasa Melayu version, the Bahasa Melayu version shall prevail.
Pila88 collects various types of information to enable us to provide you with a safe, reliable, and high-quality service. The following are the categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, full mailing address | Account communications, important notifications |
| Financial Information | Bank account number, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Account security, platform optimisation |
| Usage Data | Games played, session duration, clicks | User experience improvement |
| Communication Data | Customer support logs, feedback | Support service improvement |
We only collect information that is genuinely necessary for the stated purposes. pila88 does not request sensitive information such as bank passwords, PIN numbers, or full credit card details through any communication channel.
The information we collect is used specifically for the following purposes and nothing beyond that:
pila88 does not use your data to make automated decisions that affect your legal rights without human involvement. Every significant decision regarding your account is subject to review by our team.
Pila88 does not sell, rent, or transfer members' personal information to any third party for their own commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:
Every third party we work with is bound by a data protection agreement that prohibits them from using your information for any purpose other than what is specified.
In some cases, data processing may involve servers located outside Malaysia. pila88 ensures an equivalent level of data protection is maintained regardless of processing location.
The security of your data is pila88's highest priority. We implement multiple layers of technical and organisational security to protect your information from unauthorised access, disclosure, modification, or destruction.
Technical security measures we use:
Data Retention Period: pila88 retains members' personal data for as long as necessary to fulfill the original purpose of collection and any related legal obligations. Generally, active account data is retained for the duration of account activity plus an additional period as required by law. Closed account data will be deleted or anonymized once the legal retention period has ended.
Pila88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect pila88 platform functionality and prevent access to certain features.
As a pila88 member, you have the following rights regarding your personal data that we hold. We are committed to respecting these rights and making it easy for you to exercise them:
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to correct any inaccurate or incomplete information in our records.
You may request deletion of your data, subject to legal obligations that prevent immediate removal.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain circumstances while an issue is being resolved.
To exercise any of the rights above, contact the pila88 privacy team via Live Chat on the platform or by email at [email protected]. We will process your request within 30 business days.
Pila88 is a platform exclusively for adults aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.
If we find that we have inadvertently collected information from minors, we will take immediate steps to delete that information from our systems and close the relevant account.
If you have reason to believe a child has registered an account on pila88, please contact us immediately so appropriate action can be taken without delay.
The pila88 platform may from time to time contain links to third-party websites or services, such as payment processors or game providers. It is important for you to understand that:
Pila88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:
Continued use of the pila88 platform after the effective date of any amendment means you accept and agree to the updated Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out via the following channels:
Our Data Privacy Officer (DPO) team will handle all privacy-related enquiries with high priority. Our expected response time is within 3 business days for general enquiries and within 24 hours for urgent data security issues.
pila88 is committed to being the most transparent and responsible online casino platform in Malaysia. Your trust in us is the most valuable asset we protect every day.
We continuously invest in the latest security infrastructure to ensure your data is always in the safest hands.
All communications between your device and pila88 servers are protected with 256-bit SSL encryption — the same standard used by Malaysia's major banking institutions. Your data cannot be read by any unauthorized party during transmission.
Pila88 has never and will never sell members' personal information to advertisers or third-party companies. Your data is used solely to provide you with a better service, not to profit from your privacy.
Our identity verification (KYC) process is conducted in a fully encrypted environment. Identity documents you upload are processed in under 24 hours and stored with multi-layered security protection.
Only pila88 staff with specific authorisation and completed background checks may access sensitive member data. Every access is automatically logged and audited to prevent any misuse.
If we detect any unusual activity on your account or a security incident affecting your data, we will notify you promptly via email and in-app notification.
You have full control over your personal data. Request access, correct inaccuracies, or delete your data — all easily handled through our responsive and professional privacy team.